Missed-call text-back means that when a call to your client's business isn't answered, the caller gets a text from the business, asking how it can help. The caller replies by text, and the conversation lands in the team's inbox with every other lead.
Who needs it most
Any business where the person who answers the phone is busy doing the work: plumbers, roofers, HVAC companies, dentists, med spas. These businesses miss calls every day, and every missed call is a lead that may book elsewhere.
How agencies offer it under their own brand
With a white-label service, your client sees your agency's brand in their logins and monthly reports. The texts come from your client's business. Your clients never see HighLevel or SellableCRM.
What it takes to set up
- A business number for calls: a new local number, placed in your client's ads and on Google.
- SMS registration: texting has to be registered with the carriers. Your client provides their legal business name, EIN and a contact person, through you.
- Approval: texts start once registration is approved. Calls, emails, the booking page and chat can go live before that.
With SellableCRM, our team handles the registration and fixes anything the carriers ask for.
More than a text-back
Missed-call text-back is one of six core features in every client account, together with instant reply, lead nurture, team alerts, booking and reminders, and no-show recovery. Read more about speed-to-lead for agencies.
What it costs
It's included in $175 a month per live client, plus $300 one-time setup per client. Texts, calls and email are passed through as usage, typically $15–30 a month per client. See pricing.